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Privacy policy

Last updated: 19 August 2026


Ticketle ("we", "us", or "our") operates the website at https://www.ticketle.fr and its related country-specific domains (the "Service"), and is the data controller for the personal data described here. This policy explains what we collect, why, how long we keep it, and what you can ask us to do about it.

The Service has no user accounts and requires no registration. We hold no name, password, or payment details, and we do not track you across other websites.

1. What We Collect

  • What you send us: your email address and the content of your message, when you write to us.
  • Technical data: your IP address, browser and operating system, language, the pages you open, when you open them, and the page you arrived from.
  • Approximate location: derived from your IP address, so we can show you events near you in the right currency.
  • Click records: when you open a "get tickets" link, we record the event, the seller, your IP address and its network operator (ASN), your country, your browser's user agent, and the time.

2. Why We Use It, and on What Basis

We use this data to run and improve the Service, to show you relevant events, to keep our ticket links working and protected from automated abuse, to answer your messages, and to comply with the law.

Where the GDPR applies, we rely on our legitimate interests in operating, securing, and measuring the Service, on your consent where you have given it, and on legal obligation where the law requires the processing. We make no automated decisions that produce legal or similarly significant effects, and we build no advertising profiles.

3. Cookies

We set only the cookies the Service needs to work, such as a technical session identifier and your language choice. Our analytics tool sets no cookies at all. Details are in our Cookie Policy.

4. We Do Not Sell Your Data

We do not sell, rent, or trade your personal data. We do not "sell" or "share" personal information as those terms are defined by the California Consumer Privacy Act (CCPA/CPRA). There is no industry standard for "Do Not Track" signals and we do not act on them, but where the law requires it we treat a Global Privacy Control (GPC) signal as a valid opt-out.

5. Who Else Sees It

  • Our service providers: Plausible Analytics (cookieless website analytics), Sentry (error tracking), and Cloudflare (content delivery and security). They may use the data only to provide those services to us.
  • Ticket sellers: when you open a "get tickets" link you continue to the seller's own website, where its privacy policy applies. We may receive aggregated or anonymised reporting about those clicks.
  • Authorities and successors: where the law requires it, where we need it to investigate fraud or abuse, or as part of a merger or sale of the business.

We are not responsible for the privacy practices of the third-party websites we link to.

6. How Long We Keep It

Messages you send us are kept only as long as needed to handle your request and keep a record of it. Click records, which include your IP address, are kept for as long as they remain useful for securing the Service, detecting fraudulent and automated traffic, and measuring how our ticket links perform.

7. Where It Is Processed and How It Is Protected

Your data may be processed in countries other than your own, inside and outside the European Economic Area, including by the providers named above. Where we transfer personal data internationally, we rely on appropriate safeguards such as the European Commission's standard contractual clauses. We use reasonable technical and organisational measures to protect the data, although no method of transmission or storage is completely secure.

8. Your Rights

Depending on where you live, you can ask us to give you a copy of your data, correct it, delete it, restrict or object to how we use it, or send it to another provider. You can withdraw consent at any time where we rely on it, and you can complain to your local data-protection authority. Californian residents have equivalent rights under the CCPA/CPRA, and we will not treat you differently for exercising any of them.

Write to [email protected] and we will answer within the period the law allows. Because there are no accounts, we hold nothing that identifies you by name, so please tell us the approximate date and time of your visit and the IP address you used. Where we genuinely cannot link any data to you, the law allows us to say so rather than collect more data about you in order to find you.

9. Children

The Service is not directed to children under 16, and we do not knowingly collect their data. If you believe a child has sent us personal data, write to [email protected] and we will delete it.

10. Changes and Contact

If we update this policy we will revise the "Last updated" date above and, where the law requires it, tell you separately. Questions go to [email protected].